Due to the unexpected influx of people trying to register for the newly released Call of Duty Elite service, Activision has encountered serious server problems attempting to keep up. First day woes as they are often called plague big launches like Battlefield 3 and Modern Warfare 3, especially when it’s the first time they are introducing a new option or integration system. It’s unfortunate because people get hung up on this problem more so than enjoying the game, but so it goes when something new is just out of reach.
The Call of Duty Elite service that was introduced with the launch of Modern Warfare 3 has been hotly debated because it is a paid add-on service. The service is subscription based for twelve (12) months, for the cost of $49.99. It offers subscribers additional stats and insight into they’re playing, it also offers incentives like double XP offerings and Clan XP. Along with purchasing the Elite package users get access to in-game weapon skins and emblems, but most importantly users get “all future Modern Warfare 3 downloadable content” which includes map packs at no additional charge.
If users register their Elite status prior to the end of the month (initially the cut off was Nov 13th) they’ll be granted “Founder” status which entitles them to:
- Unique weapon camouflage
- Unique Call of Duty ELITE profile skin
- Special player card and emblem
- Access to #Founder group
- Clan XP Boost
- Exclusive prizes and competitions
Activision has extended the Founder status sign ups until the end of the month and is extending everyones paid subscription for 30 days thanks to the service problems.
Luckily Activision has some history with online communities and server structures so they’re working to resolve the issues as quickly as possible so users can login and begin to enjoy the benefits of becoming a member of the Call of Duty Elite.
The full release from Activision is below:
ELITE SERVICE NOTICE
Latest update: November 10th, 7:30AM PST
Since Tuesday’s launch, Modern Warfare 3’s multiplayer has been working great. In fact, the amount of players online is even higher than what it was this time last year for Black Ops. Have fun — we hope you continue to enjoy MW3 to the fullest.
However, on Call of Duty Elite, we are having trouble scaling the service to meet demand. Many of you are trying to get in and unfortunately, you can’t right now. You’re frustrated, we know it, and we know we need to fix it. Our teams have been working non-stop to identify issues and resolve them as quickly as possible. Again, these issues have no impact on the performance of the game.
We want to share with you what we know at this time and what we are doing:
At launch, our registration and login systems were crushed by gamers trying to enter the Elite site at the same time. We have now fixed the registration and login systems, but we have found that the greater than expected demand is crashing servers. We’re immediately deploying multiple additional servers to beef up the system. We are also going to temporarily limit access to Elite services on both the console applications and website while we build additional capacity and scale. We’ll look to increase access to greater numbers of users as soon as possible.
As more users log into the Elite system, you may find that the wait to get into Elite is longer than you expect. We know how frustrating that is and we appreciate your patience. Many of you are now able to see your player card and stats, but if you don’t see all your recent matches or career summary, don’t worry — your gameplay data for your entire careers in both Black Ops and MW3 is safely stored, and it will all be available to you once these issues are resolved.
And for our premium members who are Founders, know that granting your status and delivering your in-game benefits in MW3 is a priority. Also, to ensure that every premium member receives their full money’s worth, we are immediately and automatically extending your membership to Call of Duty Elite by 30 days at no additional cost. If you’re still considering becoming a premium member, we’re going to extend Founder eligibility until the end of the month, and you will also receive the additional 30 days of access.
The Call of Duty Elite team will keep you updated at callofduty.com/elitestatus. Continue to check back here for overall Elite status or for a complete list of FAQs, check out our customer service site. We will also give you updates regularly through the official Twitter account, @CallOfDutyElite. Our top priority and sole focus is delivering the best possible service experience to our gamers and we’re sorry we’re off to a rocky start with Elite. We will not rest until Elite delivers the full set of features we promised you. We are committed to Call of Duty Elite for the long haul and are working around the clock to resolve these issues. Thank you for your patience and understanding.